FAQ

Store Policy

Policy & Disclaimer

The terms that govern purchases from Going Dark Privacy — shipping, returns, how we handle your data, and the legal disclaimer that applies to every device we sell.

02

Shipping

Every device is built and flashed to order. Your order is dispatched once payment has cleared and the device has passed final testing.

03

Returns

Because each device is custom-built and flashed to order, all sales are final — we are unable to accept returns or offer refunds once an order is placed. If your device arrives with a genuine hardware fault, contact us and we will make it right.

04

Payment

Card payments are processed securely through Stripe over an encrypted HTTPS connection — we never see or store your full card details. For customers who prefer to avoid card rails, we also accept BTC and ETH. No ID or account (KYC) is required to purchase.

05

Data & Privacy

Privacy isn't a feature we bolt on — it's the entire product, and that extends to how we treat your information.

Do not lose your credentials or sensitive information.

Because we hold nothing about you after service, we cannot recover your device passwords, recovery phrases, encryption keys, or wallet credentials. This is by design — it's what makes the privacy real. Store your credentials securely offline and never rely on us to keep a backup. If they're lost, the data is gone for good.

Ready when you are.

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